Mr. K, a resident of Muskegon CF, was pleased with HFP’s prompt response policy! “'Hurry up and wait' is the phrase prisoners use in describing the system in which we are forced to be punctual, while the powers that be are free to keep you in limbo for an undetermined amount of time, without reason or accountability. The lack of respect, consideration and professionalism day in and day out can make a man feel less than human. We’ve come to expect 'hurry up and wait.' Thus, I was shocked by the compassion, fluidity and thoroughness of HFP’s response. I felt human!"